The Mod Office is able to exchange or provide a credit of your purchased merchandise if you notify us within 14 days from the date of delivery, following the guidelines below.
Please email customer service at firstname.lastname@example.org to receive a Return Authorization Number and to ensure that it is not a sale or discounted item. Once we receive your completed Return Authorization Number we will contact you with further instructions.
We do not provide payment or credit for return shipping.
Funds returned to credit cards take approximately 1-2 weeks to process from the time the return is received and processed.
Some products may incur a 30% restocking fee for returns or exchanges on items that are not defective.
We ask that merchandise be returned in its original condition, meaning that the merchandise is unused, unassembled, and in the original packaging. Please include a copy of the invoice or packing slip in the box. In some cases, a Return Authorization Number must be written on the outside of the box in order for your return to be accepted.
Items returned without a Return Authorization Number, past 14 days, or not in original condition will be returned to the customer at their expense.
After 14 days from delivery, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns over 14 days or for sale items.
The following items are not returnable or exchangeable under any circumstances:
No returns or exchanges on all sale or discounted items and assembled merchandise.
Shipping charges incurred for exchanges will be billed to the customer.
Canceled or Modified Orders:
Canceled or modified orders must be submitted via email to customer service at email@example.com within 24 hours after original order(s) was placed. Please include your order receipt along with order number, product name, color, and quantity.
If the order(s) has been shipped we will not be able to cancel or modify the order. It would then be the customer's responsibility to send the package back and the original return/exchange policy will be applied.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
Our suppliers take all possible measures to ensure your order(s) ships and arrives in the best condition possible. We ask customers to inspect all the merchandise at the time of arrival. If the items arrive with any visible damages DO NOT sign and contact The Mod Office while the trucking company is still onsite. If you are not able to contact us either refuse the delivery OR make note of the damages on the Bill of Lading or packaging materials before signing the delivery receipt.
If the product is accepted and damaged without noted documentation, the customer will be responsible for filing a claim with the proper carrier.
For damages unnoticed at the time of delivery:
Hidden damage claims must be submitted to us within the 14 day period, as the time lapses it will become more difficult to submit a claim with the carrier. Items should be inspected immediately upon receipt and claims for freight damage must be reported within 14 days.
The Mod Office is not responsible for items not inspected by the customer for hidden damage or visible damage after the 14 day period.
We require that you send photographs of the damaged merchandise via email to customer service at contact@TheModOffice.com as well, so that we can address and resolve the situation.